eresume – Gabriel St-Charles

Gabriel St-Charles

Content Direction, Production, & Operations

Professional Summary

Versatile content strategy professional with 8 years of experience bridging creative vision with strategic execution across freelance and corporate environments. Proven track record of leading end-to-end content production, developing innovative AI-powered solutions, and managing cross-functional teams. Expert in transforming complex concepts into engaging content for Fortune 500 clients including Microsoft, Disney, Cisco, and Kellanova.

Core Competencies

Content Strategy & Production: Podcast development, end-to-end video production, content workflow optimization, quality control processes

AI Implementation: Prompt engineering, LLM optimization, multi-language content solutions, automated workflow development

Change Management: Corporate communications, change activation campaigns, stakeholder engagement, process implementation

Technical Skills: No-code development, workflow automation, cross-platform content adaptation, product management

Communication: Strategic messaging, copywriting, storytelling, client relationship management, technical documentation

Professional Experience

Content Direction, Production & Operations Manager

Tigerhall Pte. Ltd. | Singapore | January 2023 – May 2025

Led content strategy and production for corporate training programs serving Fortune 500 clients
Managed production of 2-3 podcasts daily, overseeing entire workflow from recording to final delivery
Developed and implemented AI-powered translation system enabling content delivery in 31 languages
Collaborated directly with high-profile guests including bestselling authors and C-suite executives
Optimized production workflows, introducing new software solutions and quality control processes
Managed cross-functional team including audio editors and podcast hosts
Created comprehensive Change Activation training program

Podcast Content Editor

Tigerhall Pte. Ltd. | Singapore | January 2022 – January 2023

Edited podcast content for multinational corporate training programs
Ensured technical accuracy and maintained consistent quality across all materials
Enhanced content clarity and engagement while preserving educational integrity
Processed and refined podcast transcripts for multiple distribution channels

Communications Intern

BMW Group | Singapore | August 2019 – March 2020

Reported directly to CIO Carsten Sapia on corporate communications initiatives
Produced weekly webcasts for Global IT department across APAC region
Created “Eureka!” – internal video-based knowledge-sharing platform
Developed corporate communication materials adhering to brand guidelines
Supported planning and execution of regional events and conferences

Marketing and Communications Specialist

Eight Tones Music School | Singapore | January 2018 – January 2019

Managed comprehensive social media strategy and content scheduling
Produced video tutorial series for company YouTube channel
Developed promotional campaigns that achieved full capacity enrollment
Created and edited English-language marketing materials

Education

Singapore Polytechnic | Diploma in Media and Communication

Holy Innocents’ High School | GSCE ‘O’ Levels | Top in English Language 2014

Case Studies

AI Translation System for Corporate Learning Content

Tigerhall | 2024

Conceptualized and directed development of innovative multi-stage translation system that transformed podcast content into structured e-book format before translation, then converted to engaging audio. Solution enabled efficient scaling across 31 languages while preserving educational integrity and establishing competitive advantage.

CatholicNetworker Mobile Application

Personal Project | 2023-Present

Led end-to-end development of faith-based networking platform from concept to launch. Managed international development team, created product strategy, and designed user experience. Successfully launched with 2,000+ active users across multiple countries and sustainable subscription model.

Caritas Fundraising Campaign

Freelance | 2018

Produced comprehensive fundraising video screened across 32 parishes nationwide, contributing to $6.9 million in donations. Managed complete production process including storyboarding, filming, and post-production.

Testimonials

"If I could describe Gabriel in one word, it would be: "astute". Aside from leading podcast direction, production and operations, he has also stepped up to contribute to Tigerhall beyond his role. Leading the development of an AI powered translation solution for our content library, this new feature gave our company an edge over our competitors. He has received plenty of positive feedback from both our clients and our podcast guests, and I can count on him to brainstorm a solution for any problem we encounter. I wish him all the best in his future endeavours and have no doubt that he will go on to accomplish great things."

“Gabriel has, among his duties, created video clips for our management and from several events. He was also tasked to set up a new communication platform for BMW APAC, as well as supporting the communication department with organising different internal events, like APAC Digital Summit, IT Fair in Munich, Team Events, etc. These tasks required a high degree of organisational skills, creativity, interaction with a wide range of departmental employees on all hierarchy levels. We have been very pleased with Gabriel’s work in this internship. It has been a pleasure to work with Gabriel in the team!”

"Gabriel's work played an instrumental role in my election campaign. My campaign contracted his services in web design and campaign copywriting, and I later personally contracted him to advise with my personal branding and communications. He's an exceptionally talented and intelligent young man and I can't speak highly enough of him."

(Side note: Since this project, a quick google search will reveal that Congresswoman Mary Miller has gotten herself into multiple PR disasters. I am half-joking when I say that these could have been avoided if I were still advising her.)

“Gabriel’s involvement with Eight Tones Music began when we consulted him to proofread our English language materials. It was evident that he was capable of much more and he eventually took charge of all marketing and communications activities for our music school that opened in 2018. Through his marketing efforts, we secured over 70 students within the first 3 months of opening our music school. This was made possible with his knowledge in the area of social media marketing and paid advertising as well as the branding he has helped to build for Eight Tones Music. Gabriel’s eye for detail and wide range of skills has been a great asset to the Eight Tones Music Team and his initiatives have been instrumental to the success of Eight Tones Music. He is an extraordinary talent and will definitely be an asset to any business.”

I would say that Gabriel's biggest contribution to Tigerhall was the life and banter he brought to the team that I believe played a major role in shaping the culture of our fully-remote company. No All-Hands is without laughter thanks to his wit and zoom chat banter. In Tigerhall, there's a running joke that Gabriel is only employee that did not have to go through the stringent talent-vetting process and a personal interview with me, as he was originally hired as a temporary contractor. Since then, he has proven himself to be a valued member of our team, going above and beyond in his contributions to Tigerhall's success. I would not hesitate to hire him again should the opportunity arise.