eresume – Gabriel St-Charles

Gabriel St-Charles

AI Operations & Implementation
(Former Content Operations and Production)

Professional Summary

AI implementation strategist and Content Production expert with 8 years of professional experience in various functions.

Latest role at Tigerhall involved an even mix of end-to-end podcast content production, and AI solutions implementation.

Proven track record of designing and deploying AI systems that deliver measurable business impact, including over $500K reduction in annual operating costs, and multilingual content scaling across 31 languages, resulting in major competitive advantage.

Expert in translating complex business challenges into scalable AI-powered solutions, working with Fortune 500 clients including Microsoft, Disney, Cisco, and Kellanova. Specialized in the change management field, workflow optimisation/automation, and leading cross-functional projects.

Core Competencies

Content Production Background: Proficient in a wide range of content production skills, including end-to-end video production, production workflows, and content creation.

AI & Automation: LLM optimization, prompt engineering, workflow automation, designing AI-powered solutions and AI agents

Technical Implementation: No-code development for rapid prototyping (WordPress, automation platforms like n8n), API integration, system architecture design

Business Transformation: Change management and communications, digital transformation strategy, process optimization, stakeholder engagement,

Project Leadership: Cross-functional team management, agile methodology, client consultation, design thinking

Tools

Media: Descript, Final Cut Pro., Logic Pro X, Canva, Elementor

AI: ChatGPT, Claude, AssemblyAI, n8n, make.com, Lovable, Airtable, Google/Atlassian Suite, API integrations, Elevenlabs

Professional Experience

Content Production & AI Operations

Tigerhall Pte. Ltd. | Singapore | January 2023 – May 2025

Designed and deployed enterprise AI translation system enabling content delivery in 31 languages through innovative multi-stage pipeline (transcription→ reformatting → translation → audio generation)
Led production of corporate training content on AI transformation for Fortune 500 clients
Optimized production workflows using AI and automation tools, reducing manual processing time by 60% while maintaining quality standards
Managed cross-functional teams implementing AI-powered solutions across content, product, and business operations

Content Production Specialist

Tigerhall Pte. Ltd. | Singapore | January 2022 – January 2023

Led podcast content production and operations for corporate training programs serving Fortune 500 clients
Implemented AI softwares to optimise content production
Hosted podcast series on design thinking, change activation, and AI transformation
Edited over 1000+ podcasts on a wide range of topics on business transformation

Change Management Intern (IT Tech Office)

BMW Group | Singapore | August 2019 – March 2020

Developed “Eureka!” knowledge-sharing platform leveraging video content
Supported CTO Carsten Sapia on digital transformation communications across APAC region
Facilitating Design Thinking workshops for change initiatives

Marketing and Communications

Eight Tones Music School | Singapore | January 2018 – January 2019

Managed comprehensive social media strategy and content scheduling
Produced video tutorial series for company YouTube channel
Developed promotional campaigns that achieved full capacity enrollment
Created and edited English-language marketing materials

Education

2020: Singapore Polytechnic | Diploma in Media and Communication

2016: Holy Innocents’ High School | GSCE ‘O’ Levels | Top in English Language

Case Studies

AI Translation System for Corporate Learning Content

Tigerhall | 2024

Conceptualized and directed development of innovative multi-stage translation system that transformed podcast content into structured e-book format before translation, then converted to engaging audio. Solution enabled efficient scaling across 31 languages while preserving educational integrity and establishing competitive advantage.

AI-Powered Content Production Pipeline

Tigerhall | 2024

Project Overview: Designed and implemented an end-to-end AI automation workflow that transformed Tigerhall’s content production process, reducing manual work by 80% while maintaining quality through strategic human checkpoints.

Custom AI Video Clipping Process Automation

DM Productions (Contract) | 2025

Developed a self-learning AI system that automatically identifies and extracts high-engagement video clips from Catholic mass sermons. The solution analyzes full-length videos, identifies impactful moments using pattern recognition, and automatically generates platform-optimized clips with captions and formatting.

CatholicNetworker Mobile Application (Product Development)

Personal Project | 2023-Present

Led end-to-end development of faith-based networking platform from concept to launch. Managed international development team, created product strategy, and designed algorithm and user experience. Successfully launched with 2,000+ active users across multiple countries and sustainable subscription model.

Caritas Fundraising Campaign (Video Production)

Freelance | 2018

Produced comprehensive fundraising video screened across 32 parishes nationwide, contributing to $6.9 million in donations. Managed complete production process including storyboarding, filming, and post-production.

Testimonials

"If I could describe Gabriel in one word, it would be: "astute". Aside from leading podcast direction, production and operations, he also led the development of an AI powered translation solution for our content library. This new feature gave our company an edge over our competitors. He has received plenty of positive feedback from both our clients and our podcast guests, and I can count on him to brainstorm a solution for any problem we encounter. I wish him all the best in his future endeavours and have no doubt that he will go on to accomplish great things."

“Gabriel has, among his duties, created video clips for our management and from several events. He was also tasked to set up a new communication platform for BMW APAC, as well as supporting the change management department with organising different internal events, like APAC Digital Summit, IT Fair in Munich, Team Events, etc. These tasks required a high degree of organisational skills, creativity, interaction with a wide range of departmental employees on all hierarchy levels. We have been very pleased with Gabriel’s work in this internship. It has been a pleasure to work with Gabriel in the team!”

“Gabriel’s involvement with Eight Tones Music began when we consulted him to proofread our English language materials. It was evident that he was capable of much more and he eventually took charge of all marketing and communications activities for our music school that opened in 2018. Through his marketing efforts, we secured over 70 students within the first 3 months of opening our music school. This was made possible with his knowledge in the area of social media marketing and paid advertising as well as the branding he has helped to build for Eight Tones Music. Gabriel’s eye for detail and wide range of skills has been a great asset to the Eight Tones Music Team and his initiatives have been instrumental to the success of Eight Tones Music. He is an extraordinary talent and will definitely be an asset to any business.”

I would say that Gabriel's biggest contribution to Tigerhall was the life and banter he brought to the team that I believe played a major role in shaping the culture of our fully-remote company. No All-Hands is without laughter thanks to his wit and zoom chat banter. He has proven himself to be a valued member of our team, going above and beyond in his contributions to Tigerhall's success. I would not hesitate to hire him again should the opportunity arise.